Paperwork being checked at the Service Vault Ghana office

SERVICE VAULT GHANA

Legal

Terms of service and privacy policy for this website and the services described on it.

Terms of service

Last updated 6 Nov 2026.

  1. 01

    Who we are

    This site is operated by Service Vault Ghana, a service company at HVG6+799, Tse Addo High Street, Accra. The laundry is adjacent to Fishing Panda and the office is behind it. One team, for all the jobs that matter. References to "we" and "us" mean Service Vault Ghana.

  2. 02

    What this site does and does not do

    This site describes our services and takes enquiries. With an account, opened with your phone number and a one-time code sent by text message, you can place and track laundry orders, see your invoices and your credit balance, pay by mobile money prompt or by sending the payment yourself and quoting your code, book a rider collection, rate an order and report a problem with one. It does not quote a binding price: the branch confirms the price when it checks your clothes in.

  3. 03

    Bookings and enquiries

    A booking made here is a request, not a confirmed appointment. You choose a collection window and the branch confirms it. Enquiries reach a monitored inbox and are acknowledged; an acknowledgement is not acceptance of the work.

  4. 04

    Turnaround and express

    Standard turnaround for laundry is three business days from collection. Express handling is offered where capacity allows and is agreed when you book rather than guaranteed in advance. Business days exclude Sundays and public holidays.

  5. 05

    Delivery areas

    Collection and delivery are free inside the zones we serve. We do not publish a zone table; the zone that applies to you is confirmed before collection. Where a delivery is not free, you pay the rider directly when your clothes arrive. Nothing for delivery appears on your invoice.

  6. 06

    Care, loss and damage

    We handle garments with reasonable skill and care and treat items according to their labels. Where a label is missing or incorrect we assess the item before proceeding. Claims for loss or damage must be raised with the branch promptly after delivery, and we will tell you how a claim is assessed when you raise one.

  7. 07

    Complaints

    Raise a complaint with the branch by phone on 025 612 4442 or in writing to servicevaultghana@gmail.com. If it is about an order, you can also report a problem with it from your account. We acknowledge complaints promptly, and we either resolve the matter or explain why we cannot.

  8. 08

    Governing law

    These terms are governed by the laws of the Republic of Ghana, and the courts of Ghana have jurisdiction over any dispute arising from them.

Privacy policy

Last updated 6 Nov 2026.

  1. 01

    What we collect

    The details you give us when you make an enquiry: your name, phone number, email address if you give one, the area you are in, and what you have told us about the job. With an account: your name, phone number, home branch, email address and WhatsApp number if you give them, the addresses you save for collection and delivery with a map location if you set one, your orders and their invoices, payments and credit, photos of your garments if you add them to an order, your collection bookings, and the ratings and problem reports you send. We do not ask for card or bank details. To pay by mobile money prompt you give the number the prompt goes to.

  2. 02

    Why we collect it

    To respond to your enquiry, arrange collection or a site visit, and carry out the work you asked for: to sign you in, take and price your orders, collect and return your clothes, take payment, keep your credit, and send you your codes, receipts and order updates. We do not use your details for anything else without asking you first.

  3. 03

    Where enquiries go

    Enquiries reach a monitored inbox held by Service Vault Ghana. Your account, orders, bookings and payments are held in our operations system. Both are read by the staff who arrange and carry out the work.

  4. 04

    Analytics

    We measure how many people make an enquiry or request a collection, in a way that does not require a cookie banner. We do not build advertising profiles and we do not sell data.

  5. 05

    Who we share it with

    We do not sell your personal details or share them with anyone, except where the law requires it. To send you a code, a receipt, an update or a payment prompt, we use third-party text message, email and mobile money services, which receive only what that message or payment needs: your phone number or email address, and for a payment your name.

  6. 06

    How long we keep it

    Only for as long as we need it for the purposes set out above, and for as long as the law requires us to keep business and tax records. After that we delete it, or anonymise it so it can no longer be linked to you.

  7. 07

    Your rights

    You can ask what we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below. We handle each request ourselves, respond within a reasonable period, and confirm with you when it is done.

  8. 08

    Contacting us

    Call 025 612 4442, write to servicevaultghana@gmail.com, or visit us at HVG6+799, Tse Addo High Street, Accra. We answer the phone 9:00am to 5:00pm, Monday to Friday.

Tell us the job.

Laundry you can book online. For everything else, one call and we come and look.

Book a collectionMake an enquiry

Or call the shop on 025 612 4442